Question 1

Are you licensed and insured?

Accepted Answer

Yes — Nina Cleaning Group Services LLC is fully licensed, bonded, and insured in the State of Florida. A Certificate of Insurance is available on request.

Question 2

What hours are you available?

Accepted Answer

We schedule cleanings 7 days a week from 9 AM to 9 PM. Same-day appointments are usually available.

Question 3

Do I need to provide cleaning supplies?

Accepted Answer

No — we bring all professional-grade, eco-friendly products and equipment. If you prefer we use specific products, just let us know.

Question 4

How is pricing calculated?

Accepted Answer

Pricing is based on home size, current condition, and frequency. You'll get a transparent quote before we start — no surprises.

Question 5

What is your satisfaction guarantee?

Accepted Answer

If anything isn't perfect, contact us within 24 hours and we'll return to re-clean — free of charge.

Question 6

Do you offer recurring discounts?

Accepted Answer

Yes. Bi-weekly clients save 10% and weekly clients save 15% off our standard rates.